Grievances are essentially complaints or concerns which an employee raises. They can be related to a wide range of issues from the work environment and their colleagues to employment terms and conditions or statutory rights.
All organisations should ideally have a grievance procedure in place which should guide you through the approach to take, although the steps you take are likely to depend on the gravity of the grievance. If the grievance is less serious it may well be appropriate to take an informal approach, and only move to a more formal approach if this does not resolve the problem.
We would strongly advise that you listen to all employee complaints, problems and concerns, even a moan could be interpreted as a grievance, and if not dealt with these things can easily and quickly escalate!
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