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This course is suitable for individuals who want to improve their ability to handle potentially difficult situations and express themselves more clearly.
Through a hands-on approach, delegates will be able to gain increased confidence and control over their working lives by developing their personal impact in their dealings with others.
Topics covered include:
- How confident and appropriate is your communication style?
- How might others react to this style?
- When assertive behaviour is perceived as aggressive
- Communicating in difficult situations, including keeping calm when under pressure and dealing with confrontation
- Developing confidence in your communication and management style
- Techniques to achieve assertive behaviour
- Confidently dealing with implied or overt criticism
- Tips to achieve improved confidence
Our in-house training is ideal for groups of 8 -12 delegates. For further information about this course or any other training from Jaluch, please talk to us.
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Training & Development 
