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Assertiveness Skills

This course is suitable for individuals who want to improve their ability to handle potentially difficult situations and express themselves more clearly.

Through a hands-on approach, delegates will be able to gain increased confidence and control over their working lives by developing their personal impact in their dealings with others.

Topics covered include:

How confident and appropriate is your communication style?
How might others react to this style?
When assertive behaviour is perceived as aggressive
Communicating in difficult situations, including keeping calm when under pressure and dealing with confrontation
Developing confidence in your communication and management style

- Techniques to achieve assertive behaviour

- Confidently dealing with implied or overt criticism

- Tips to achieve improved confidence

For further information about this course or any other training from Jaluch, please talk to us.

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