Need to go that extra mile? Looking at taking a proactive rather than reactive approach to service excellence? This course is ideal for anyone dealing with customers (including internal customers!), either as a refresher or as the first step in developing first-class customer service skills.
Rather than preaching "best practice", through the use of interactive exercises and participative discussions this course equips you with useful tips and techniques to immediately put into practice within your workplace, and lets you perfect the essential soft skills needed when dealing with people on a daily basis.
Core skills covered include:
- Understanding the customer - putting yourself in their shoes
- Accurately interpreting and responding to customer needs - what do they want?
- Staying positive when faced with "impossible" expectations
- Handling dissatisfaction and complaints without taking it personally
- Inspiring customer confidence and creating a good impression
- Keeping the customer informed - realistic feedback not excuses
- Going the "extra mile" - how would I like to be treated?
The course will be tailored specifically to meet your organisational goals, and can be delivered using any of the following training methods:
   
For further information about this course or any other training from Jaluch, please talk to us.
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Training & Development 
