Jaluch Limited

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Customer Service

Need to go that extra mile? Looking at taking a proactive rather than reactive approach to service excellence? This course is ideal for anyone dealing with customers (including internal customers!), either as a refresher or as the first step in developing first-class customer service skills.

Rather than preaching "best practice", through the use of interactive exercises and participative discussions this course equips you with useful tips and techniques to immediately put into practice within your workplace, and lets you perfect the essential soft skills needed when dealing with people on a daily basis.

Core skills covered include:

Understanding the customer - putting yourself in their shoes
Accurately interpreting and responding to customer needs - what do they want?
Staying positive when faced with "impossible" expectations
Handling dissatisfaction and complaints without taking it personally
Inspiring customer confidence and creating a good impression
Keeping the customer informed - realistic feedback not excuses
Going the "extra mile" - how would I like to be treated?

For further information about this course or any other training from Jaluch, please talk to us.

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