This course is suitable for individuals who want to improve their ability to handle potentially difficult situations and express themselves more clearly.
Through a hands-on approach, delegates will be able to gain increased confidence and control over their working lives by developing their personal impact in their dealings with others.
Topics covered include:
- How confident and appropriate is your communication style?
- How might others react to this style?
- When assertive behaviour is perceived as aggressive
- Communicating in difficult situations, including keeping calm when under pressure and dealing with confrontation
- Developing confidence in your communication and management style
- Techniques to achieve assertive behaviour
- Confidently dealing with implied or overt criticism
- Tips to achieve improved confidence
The course will be tailored specifically to meet your organisational goals, and can be delivered using any of the following training methods:
   
For further information about this course or any other training from Jaluch, please talk to us. |
Training & Development 
