 This course is suitable for individuals who want to improve their ability to handle potentially difficult situations and express themselves more clearly.
Through a hands-on approach, delegates will be able to gain increased confidence and control over their working lives by developing their personal impact in their dealings with others, both face to face and over the telephone.
Participants will have the opportunity to specify circumstances where they need to handle situations more effectively and practice different ways of dealing with them.
By the end of the course participants will be able to:
- Recognise aggressive, passive and assertive behaviour and understand the differences between them.
- Enhance their awareness of the barriers that can interfere with the communication process
- Identify and address their personal barriers to assertiveness
- Communicate their requirements and instructions more effectively
- Demonstrate their assertiveness back in the workplace in difficult situations or where there is potential for conflict
For further information about this course or any other training from Jaluch, please talk to us.
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