Tackling poor performance

Almost every organisation I come into contact with admits to needing training for some or all of their managers in how to manage employee performance. Employers know there is a lack of skill to confidently and competently manage performance. Their employees know that their under performing colleagues are seldom properly managed. And their managers themselves often […]

Why staff don’t listen to negative feedback

In recent weeks, during various training sessions, discussions have turned to how to successfully give staff the feedback they won’t necessarily want to hear. I’m sure that many of you know the ‘sandwich’ technique for giving feedback – some call it the ‘burger’ – anyway, in essence, its about giving some positive feedback at the start and […]