Improve your ability to handle difficult situations and clearly express yourself
Through a hands-on approach, delegates will be able to gain increased confidence and control over their working lives by developing their personal impact in their dealings with others. Delegates will have the opportunity to specify circumstances where they need to handle conflict situations more effectively and practice different ways of dealing with them.
In-person
Live-online
Digital
Blended
Course content
As with all of our courses, we will work with you to create the perfect course to fit your organisational needs – we consider your industry, sector etc. but below you will find an example of what this conflict management training course typically covers.
This agenda is designed for managers, but we can deliver a course that is suitable for all employees that are experiencing conflict situations in the workplace.
- Recognising aggressive, passive and assertive behaviour and understanding the differences between them
- Enhancing awareness of the barriers that can interfere with the communication process
- Identifying and addressing personal barriers to assertiveness
- Communicating requirements and instructions more effectively
- Demonstrating assertiveness back in the workplace in difficult situations or where there is potential for conflict
Delegates will learn how to ...
- Motivate employees and retain valued staff
- Identify development needs
- Reinforce objectives in line with business goals
- Improve productivity by identifying and resolving problems
- Help succession planning by seeing who has promotion potential
- Gather employee feedback which may benefit business performance
Why choose Jaluch?
We have over 20 years’ experience in providing unique, bespoke and trusted training. We pride ourselves on having great trainers and combine this with highly relevant material and methods of delivery that are all designed to suit your individual business needs. We always make sure delegates understand how our training translates into the workplace and how it aligns to your business goals.
Interactive and engaging
Our style of delivery is always lively and engaging with maximum interaction and minimum lecture.
Impactful and memorable
Highly relevant material and methods of delivery that are designed inspire so learning is truly embedded.
Inclusive and accessible
Ensuring all learning styles are catered for to provide an equal opportunity for learning for everyone.
Looking for
something else?
We have a selection of practical, commercial, experiential training to allow you to see immediate, tangible results in leadership and management capabilities. Available as face-to-face, live-online, or digital learning. Discover what else we can offer.