Good sales skills are extremely useful, whatever role you're in, which is why we have created a unique sales skills training course designed to develop the skills, knowledge and practical understanding of non-sales staff.

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Within almost every organisation there are certain individuals whom, if they were able to improve their ability to handle potentially difficult situations and express themselves more clearly, could achieve unlocked potential. Through a hands-on approach, delegates will be able to gain increased confidence and control over their working lives by developing their personal impact in their dealings with others.

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This course is designed for individuals who need to improve their ability to handle potentially difficult situations and express themselves more clearly. Through a hands-on approach, delegates will be able to gain increased confidence and control over their working lives by developing their personal impact in their dealings with others, both face to face and over the telephone.

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As the phrase says, the customer is king! Whether they are internal or external customers, keeping them satisfied is important for business success in today’s highly competitive global marketplace. Rather than preaching “best practice”, through the use of interactive exercises and participative discussions this course equips delegates with useful tips and techniques to immediately put into practice within the workplace, and lets them perfect the essential soft skills needed when dealing with people on a daily basis.

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Individuals that handle personal information at work have a legal obligation to safeguard it, however we have found that in some organisations few employees have even a basic understanding of data protection legislation. This course provides a plain English translation of what the Data Protection Act means for employers. Through a case study approach we will ensure that delegates come away understanding the key principles of Data Protection, employee rights and how to avoid the common pitfalls.

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How to win friends and influence people! Well, we can’t guarantee the first bit, but our influencing skills training is designed to help delegates boost their professional impact and personal credibility.

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Mentoring allows you to harness the knowledge of your current staff to help train up and support those who are soon to follow in their footsteps. Through our mentoring skills training, tap into your superstars and develop the stars of the future!

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This workshop focuses on helping delegates understand how different negotiation strategies can be used to achieve better deals, service levels and create more effective, longer-lasting relationships with staff, customers and suppliers alike.

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Accountability is a key competence sought by many organisations. Accountability is a desire to take responsibility for results; a bias towards action. It is an attitude, a personal, private, non-negotiable choice about how to live your life.

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This one day course looks at the bigger picture of communication and self presentation, including core skills and techniques, recognising strengths and weaknesses and ways to boost self worth and confidence.

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Various surveys report that one of our greatest fears in life is public speaking. In some surveys this even tops the list ahead of death! This workshop is aimed at those who make formal or informal presentations in front of groups, or generally wants to strengthen their self-presentation skills, this course helps develop the ability to get your message across in a dynamic and effective way.

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During the course of the average week, unforeseen problems (or as we prefer to say, challenges!) arise all the time. This course relies heavily on tried and tested techniques to help the delegate master the fundamentals of effective decision-making and problem solving and apply them to a range of practical problems. It aims to make problem-solving a more scientific process than the often used, and wildly subjective, gut instinct!

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Report writing is more than just recording information; it is an essential management skill. A good report should be persuasive, draw conclusions and make recommendations clearly and concisely, making it easy for others to make decisions quickly and effortlessly. Our report writing training focuses on how to put across your point in a clear, concise and persuasive way. It is perfect for those who have little or no experience of report writing, or for anyone who would like a refresher.

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According to the HSE, up to 5 million people in the UK are ‘very’ or ‘extremely’ stressed through work – that’s over 10% of the working population! This course is aimed at those who have a responsibility for the well-being and performance of employees. It is designed to help managers and business owners understand and deal with the impact of stress on their organisations, offering clear guidance and practical advice so they can meet their legal and ethical obligations whilst minimising their financial risk.

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With ever increasing demands placed upon individuals in the workplace and ever dwindling resources, managing time effectively is a necessity in all organisations. This course will help delegates to manage a busy workload, identify the “high payoff” areas of work, avoid time-wasters and help set achievable goals and targets. The course adopts a hands-on approach with plenty of opportunity for discussion, self-appraisal and interactive and practical exercises to help grow the number of hours in the day!

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