Sales Skills for Non-Sales Staff Training Materials


time 12 hours of training materials

Delegates Ideal for 4-14 delegates (per session)

Trainer notes 36 pages of comprehensive trainer notes

Delegate handouts12 delegate handouts

PowerPoint presentation PowerPoint presentation (optional)

A unique sales skills training course designed to develop the skills, knowledge and practical understanding of non-sales staff. This is a high quality, professional training kit that includes everything you need to deliver a successful training course – trainer notes, activity cards, games, icebreakers and exercises. Accessed through an online portal for maximum flexibility and easy accessibility.


SKU: BOL116 Category:


Our training kits are designed to be flexible, cost-effective and time efficient. Allowing you to run two full days of training, four half days of training or short bursts of one-hour sessions as and when you have the time or resource to deliver.

Who’s the course designed for?

Everyone in an organisation can contribute towards sales performance, but not enough employees feel knowledgeable or confident enough to do so. The content of this ‘Bags of Learning’ course is designed for those who are in both front line and back office roles, in fact, for anyone who at some point might come into contact with your clients or customers, whether face-to-face, on the phone or by email or text. For example consultants, operational staff and technical staff all have the ability scope out potential business opportunities.

How does it work?

Our Bags of Learning are complete training kits, so you don’t need to spend hours pulling the course materials together, everything is done for you. All material is downloadable from our training portal. Any additional training aids for activities (props, games, activity cards etc.) are all included in the cost and will arrive in the post.

We offer Module 1 (Introduction to Sales) from this course for £49 – licensed for 2 months use. The full course is licensed for 12 months. If you purchase the one-hour module but then decide you would like the full course, your initial £49 payment will be deducted from the full course cost. Please select from one module or full course in the pricing options above.

The training is designed to be participative and engaging to stimulate thinking and ideas. Line managers, HR professionals and in-house trainers will all be able to easily pick up and deliver this material, no previous experience required.

By the end of this course you will:

  • Develop basic sales skills.
  • Have learnt new sales techniques and methods.
  • Understand your comfort zones when it comes to selling.
  • Understand different customer needs.
  • Be aware of your strengths and limitations.
  • Have gained confidence, motivation and a ‘sales mindset’

What does the course cover?

  • Introduction to sales.
  • Solution Selling.
  • Knowing your products and services.
  • Knowing your customer.
  • Soft sells vs hard sell – exploring our comfort zones.
  • Buying signals.

For a summary of everything included in this course and a full breakdown of the content in each module, click here.

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