Email and Messaging Etiquette eLearning


Through a series of interactive exercises and scenarios, our email and messaging etiquette eLearning will show you how to communicate professionally online, whether it’s email, instant messaging, intranet or other systems.

45 minute course (including reflection time)
Interactive learning activities
Scenario based examples
  Contact us for pricing. SCORM (1.2, 2004) and licences available.


What’s right? What’s wrong? Understanding what style to adopt in emails and messages in a professional environment can leave people floundering. Different generations, organisations, and customers all have different expectations for how emails and messages should be written. This email and messaging etiquette eLearning will explore a few of the issues and, where possible, give guidance on, and ideas for professional virtual written communications.

Key topics covered in this course

  1. What is email and message etiquette and why is it important? 
  2. Choosing the right channel of communication 
  3. Using Emoji’s and GIFs
  4. Variations between generations, workplaces, and industries 
  5. Email and message etiquette in relation to different personality types  
  6. Phones and Phone Phobia 
  7. Setting standards across your team
  8. Knowledge check


This course take around 45 minutes to complete. Which includes reflection time. We can accommodate requests for shorter “bite-size” courses, or longer courses. Please see customisation options below.

Purchase options

Depending on your requirements, there are two ways in which you can purchase our eLearning courses:

Individual licences

If you are an individual looking for training for yourself, are purchasing on behalf of a business with a small number of employees, or don’t have your own LMS then purchasing individual licences will likely be the best option for you.

We will set up and manage your users, as well as providing course completion reports (if purchasing as a business).

SCORM file

If you have your own SCORM (1.2 or 2004) compliant LMS, you can purchase a SCORM file from us. This is often the most cost-effective option for larger groups of users.


This is an “off-the-shelf” course, which can be used straight away, but each aspect of the course can be customised if required.

Customisations range from simple rebranding – logo replacement and re-colouring the template to match your brand guidelines, to a full bespoke package where we can tailor the course to your organisation’s exact requirements. This course can be customised to include specific organisational guidance and style guidelines.

Please contact us for pricing for this course.

Need something else?

Enhance leadership and management skills with our comprehensive leadership programme. A transformative learning experience that encompasses a range of modules, including email and messaging etiquette eLearning. Our innovative blend of live-online training, eLearning, gamification, webinars, videos, and assignments ensures maximum engagement. Plus, with our fully online delivery, your delegates can participate from anywhere in the world, and start during any month in the year.


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